Outback Steakhouse Hong Kong

Movie fan Alvin Fung heads our Hong Kong operations with overall responsibilities for overseeing the day-to-day activities at all of our seven Hong Kong Outback restaurants.

An F&B expert with over 27 years experience Alvin was previously the General Manager of our Causeway Bay restaurant, a position he held for six years.

One of Alvin’s key roles is to oversee staff welfare and training. “A major part of my job is to ensure our staff have the necessary training and coaching to build their experience and competency in this industry,” explained Alvin.

“An important ingredient in our success is our strong Outback culture. This provides the environment to share knowledge and fosters teamwork and mutual support. We earn the respect of our staff by putting them first and that respect is communicated through to our customers with efficient and excellent service.”

Alvin and the team are always looking out for dedicated, fun-loving people to help make our Outback restaurants in Hong Kong an even bigger success.

Father of two, Ken Cheung is now also taking care of Outback’s ‘new baby’ in Hong Kong, at Kornhill Plaza in Taikoo.

Ken has 14 years industry experience in American-style restaurants and over 11 of those have been spent with us at Outback.

His fundamental philosophy for success is good communications. “First, there must be good communications and great synergy among our ‘Outbackers’”, said Ken. “I believe in ‘Work hard, play hard’.

“We work as a team; but after work, we have gatherings together as a reward to our hard work. Over the years, we have organized exciting activities including barbecue and hot pot parties and there is always something ‘social’ on the Outback staff calendar.”

“While we have excellent team spirit among ourselves, it is the way this translates to great customer service that is so important. I always train my team to proactively reach out to our customers and light them up with our passion and energy. I hope me and my team give them an impression of friendly people with whom they can share the fun of their leisure time with,” he said.

Ken also teaches the Kornhill Plaza “Outbackers” to always ‘be prepared’. In the food and beverage trade, training is the core fundamental of ‘being prepared’. He looks to educate and train his team on how to provide their customers a delightful dining experience. Every day before the operation of the restaurant, their team would gather and prepare for the smooth running of the day.

Don’t be scared away by this strict trainer, Ken actually has his soft side. His favorite activities are watching movies and playing soccer, but he never forgets to bring his family, and of course the Kornhill Plaza Outback family out for a fun time!

Visit Ken and the team at the Kornhill Plaza Outback Steakhouse.

‘Travel-fanatic’ Wayne Lam has a lot to share from his extensive travel experiences; but talking about food and culinary service, he can tell you a whole lot more!

With more than 20 years’ experience in the restaurant business, Wayne joined our Causeway Bay restaurant as the General Manager in 2007. Wayne is a strong advocate for coaching and training, talking and listening in order to bring out the very best in customer service from his team.

“Our staff are our internal customers,” reveals Wayne, “If our team is happy, they can make our customers happy as well. And this is where excellent customer service comes from.”

“The key to our success is that we provide an extraordinary yet casual hospitality experience. We work as a team and have an enjoyable working environment. No wonder my customers tell me our staff have done a great job as they have truly immersed themselves in the home-feel atmosphere at Outback.

“I am most happy to see our customers return time and again as welcome regulars in Causeway Bay,” he said.

Wayne has backpacked and road-tripped to faraway places including Canada, UK, France and Australia, and closer to home in Malaysia, Singapore, Japan, and Taiwan. We are sure his favorite country among all is Australia as he is now at the Outback … in Causeway Bay!

Visit Wayne and the team at the Causeway Bay Outback Steakhouse.

10 year Outback veteran Raymond Mok has his very own recipe for success at his TST East based restaurant – a customer service philosophy he calls his “Smile Cycle”.

“It’s a simple strategy,” says Outback’s TST East’s General Manager. “I smile at my staff, they smile at our customers and my customers smile back at me!” he laughs.

And, after all, the Hong Kong native should know a thing or two about customer service, with over 14 years F&B experience under his belt. Raymond is a passionate believer in a back-to-basics approach to providing that perfect restaurant ambience.

“Get the basics right, with the very highest food and hygiene standards and great staff training, everything else should fall right into place,” Raymond explained. “Well motivated staff who take the time to personally get to know their customer makes for a great dining experience for our guests,” he said.

In his spare time Raymond enjoys reading and… bowling……a hobby that perfectly fits his putting-people-first Outback management style.....he quite simply bowls his customers over.

Visit Raymond and the team at the TST East Outback Steakhouse.

Jonathan Brown and his Wan Chai restaurant joined the Outback family in the spring of 2006.

This former advertising artist, with over 12 years F&B experience and now an Outback General Manager for over five years, brings a creative approach to his work. A UK native who first arrived in Hong Kong with his family as a teenager and returned again to stay permanently after his student studies, he affectionately describes his team as “a mad mix of characters, young, fresh and attentive.”

“I find the group and team mentality is a really strong thing in this company….we are all working together for the same thing – satisfying our guest requests, no matter how bizarre they may be!”

“The impression I hope me and my team give is of attentive and caring people who do what they can to ensure our customers get the best experience they can from their visit to Outback.”

Go down yourself and sample our artistic-style Outback service at Wan Chai run by our man from the UK, born in Somerset cider country…..near Wales…the other side from London!

Visit Jonathan and the team at the Wan Chai Outback Steakhouse.

Self-confessed family man Eden Wong is responsible for the Nathan Road restaurant. The General Manager is front-and-centre of all the buzz that comes of being head of this outlet.

With 20 years industry experience this former graduate of “Les Roches” Hotel Management School in Switzerland has a wealth of hotel and restaurant experience that he brings to the Outback table.

The former GM of our Discovery Park restaurant in Tsuen Wan, this Hong Kong native knows a thing or two about our Outback “No Rules, Just Right” service.

“It's a win-win philosophy,” Eden explains. “Hospitality and quality are the key ingredients to make my customers happy.

“At Outback Nathan Road, we ensure everything exceeds our customers’ expectations, all served up with our sincere belief in ‘serving people nicely, talking to people honestly, working with people harmoniously and thanking people sincerely’.”

It’s a winning formula that applies to customers and employees alike, as Eden applies the principles of understanding, support and respect to staff training, motivating his ‘Outbackers’ to constantly improving and never sitting back being satisfied.

It's a game plan that sees this TV soccer fanatic and his TST team winning new Outback fans every day.

Visit Eden and the team at the Nathan Road TST Outback Steakhouse.

Avid food lover and 10-year Outback veteran Sinclair Yan can never stop looking for ways to improve the atmosphere and vibrancy of the Tsuen Wan based restaurant.

With her 12 years in the F&B business, her strategy to a successful business is all-encompassing. She looks to educate and train her employees on how to give their customers a full dining experience. To do this, "I am always training my employees with new ideas, coaching them with different situations and educating them extra care when dealing with customers" says the Tsuen Wan General Manager. "That too is not enough - our staff can be our customers too - so I am always listening to their ideas on how to improve the total dining experience."

Her philosophy is simple: If you never try, you will never know. Her positive thinking spreads to the rest of the team who are welcoming, attentive, cheerful and energetic, tailoring the food and service to the customer's wants.

"We give our customers such an enjoyable experience. With our attentive staff providing excellent service, to our passionate kitchen staffs striving for perfection in their cooking, to the day-to-day preparations - we provide good food with incredible flavors, attractive appearances at just-right temperatures."

The constantly striving vigor of the Hong Kong native doesn't stop there - even on her off, she tries other restaurants always looking for new ways to improve the Outback dining experience.

Visit Sinclair and the team at the Tsuen Wan Outback Steakhouse.

Food fanatic Jacqueline Ma simply couldn’t have a better job as her favorite hobbies are eating and drinking!

“I am always looking out for different restaurant cuisine and enjoy sampling new wines from around the world,” reveals the General Manager of our Whampoa Garden Outback restaurant.

The honors graduate in Hotel Business Management has turned her passion into a successful career, with over 19 years in the F&B industry and over 11 of those spent with us at Outback.

Jacqueline’s enthusiasm for food translates into Outback staff who understand the importance of the highest food standards and a focus on service. “We believe that our success comes from hiring the best people,” said Jacqueline. “By making sure we have great training and promote active participation amongst our ‘Outbackers’ we get great ideas and a focus on always doing everything better than yesterday.”

Jacqueline believes in her Outback also playing an integral part of the community. “We want to be seen as a neighbor and truly represent Outback as a symbol of friendly community and customer minded people,’ she said.

Visit Jacqueline and the team at the Whampoa Outback Steakhouse.