• Membership
  • Membership
  • Membership

FAQ

GOT QUESTIONS?
Check out our FAQ and get the answers to all the frequently asked questions.
Enrolment
  • Who can join Outback’s membership programmes?
    Anybody who is over 18 years old can join Outback's membership programmes.
  • What is the difference between Outback VIP Club and Prestige Club Membership cards?
    Outback VIP Club Members (red card) and Outback Prestige Club Members (black card) can enjoy a 10% and 15% discount respectively for a two-year membership.
    Becoming an Outback VIP Club Member (red card) is free and you can sign up on the Outback Steakhouse mobile app or Outback website.
    You can register as an Outback Prestige Club Member (black card) at any one of our locations in Hong Kong for just HK$488 and enjoy a host of additional special privileges during your two-year membership. For details, please visit our outlets in Hong Kong and check with our staff.
    Outback VIP membership account will be effective for use and sign in on the next day of registration. Outback Prestige membership account will be effective for use and sign in on the date of registration.
  • What are the benefits for Outback Prestige Club members?
    Outback VIP Club Member
    • 10% discount on all your visits to Outback restaurants in Hong Kong*
    • Earn one point for every HK$1 you spend and redeem different e-coupons with collected points
    • Special promotions and discounts via email
    Outback Prestige Club Member
    • 15% discount on all your visits to Outback restaurants in Hong Kong*
    • Earn one point for every HK$1 you spend and redeem different e-coupons with collected points
    • An “Outback Annual Coupon” pre-loaded to your membership account every year, which you can enjoy a complimentary Ribeye Steak (8 oz)
    • A selection of welcome e-coupons pre-loaded to your card, offering exclusive savings valued at up to HK$800
    • Invitations to special Outback events
    • Special promotions and discounts via email
  • *Discounts cannot be used in conjunction with any member privileges, discounts, set menus (lunch and tea set inclusive) or special promotions and do not apply on public holidays, festive days (including Valentine’s Day, Mother’s Day, Father’s Day, Mid-Autumn Festival, Christmas Eve and New Year’s Eve). Terms and conditions apply.
  • How do I sign up?
    You can sign up for Outback VIP Club Member from Outback Steakhouse mobile app or Outback website. For Outback Prestige Club, please visit any one of our locations in Hong Kong in person for membership purchase.
  • Where can I use my membership discounts?
    Outback VIP Club Membership Discounts and Outback Prestige Club Membership Discounts can be used at all of our locations in Hong Kong.
  • Can others use my membership account?
    No, your membership account can only be used by you. Members are required to present valid Membership Cards when placing order to enjoy membership privileges. Screenshot of Membership Cards will not be accepted. Verification of the member’s identity including a credit card and other identification with card holder’s photo may be required when using all member privileges. If any card is found being shared, Outback Steakhouse reserves the right to terminate the membership. Membership login using Outback Steakhouse mobile app is restricted to 4 times per year only, membership account will be frozen when login more than 4 times.
Outback Point Collection & Redemption Scheme and E-coupons
  • What is Outback Annual Coupon?
    Upon successful registration of Outback Prestige Membership, the first Outback Annual Coupon will be automatically credited to "My eCoupon". The second coupon will be automatically credited to "My eCoupon" on the 366th day of membership. Outback Prestige members can enjoy complimentary Ribeye Steak (8 oz) with this coupon, please refer to the following terms and conditions:
    • Coupon may only be used by the registered card holder, card holder can only use one coupon per day.
    • Valid with a minimum spending of HK$300 (exclusive of 10% service charge) for dine-in, one coupon per table per day, split bill is not allowed.
    • Coupon cannot be used in conjunction with any other member privileges, discounts, set menus (lunch / tea set inclusive) or special promotions.
    • Coupon cannot be used on public holidays, festive days (Valentine’s Day, Mother’s Day, Father’s Day, Mid-Autumn Festival, Christmas Eve and New Year’s Eve).
    • Validity of coupon is constrained by the expiry date of membership.
    • Valid at all Outback Steakhouse branches in Hong Kong.
    • Membership privileges may be changed at any time without prior notice.
    • Outback reserves the right of final decision in case of any dispute.
  • What is HK$100 Welcome Cash Coupon?
    Upon successful registration of Outback Prestige Membership, eight $ 100 welcome cash coupons will be automatically credited into “my e-Coupon”. Please refer to the following terms and conditions:
    • Coupon may only be used by the registered card holder, card holder can only use one coupon per day.
    • Valid with a minimum spending of HK$400 (exclusive of 10% service charge), for dine-in only, one coupon per table per day, split bill is not allowed.
    • 10% service charge applies before discount.
    • Coupon cannot be used in conjunction with any other member privileges, discounts, set menus (lunch / tea set inclusive) or special promotions.
    • Coupon cannot be used on public holidays, festive days (Valentine’s Day, Mother’s Day, Father’s Day, Mid-Autumn Festival, Christmas Eve and New Year’s Eve).
    • Validity of coupon is constrained by the expiry date of membership.
    • Valid at all Outback Steakhouse branches in Hong Kong.
    • Membership privileges may be changed at any time without prior notice.
    • Outback reserves the right of final decision in case of any dispute.
  • How do I earn and use Outback points?
    Members can earn one point for every HK$1 spent by scanning the QR code on the receipt, and redeem different e-coupons with collected points. For redemption details, please login to Outback Steakhouse mobile app or Outback website.
  • How to collect Outback point?
    Members are required to use Outback Steakhouse mobile app to scan the QR code that is printed on the receipt through member’s own spending to earn Outback points, and the QR code will be valid within 24 hrs upon receipt printout. Outback points can only be earned during dinner period, points collection is not applicable designated set menu (lunch/tea set inclusive). Members may scan up to three QR codes per day. QR code will be expired after 24 hrs of the receipt printout. Outback Points will be credited to the member’s account by 1am of the day after QR code scanning. Outback Points accumulated from January 1 to June 30 of each year will expire on December 31 of the same year. Outback Points accumulated from July 1 to December 31 of each year will expire on June 30 of the following year. All unused Outback Points will be forfeited after the expiry date of the Points, or upon expiration of the Outback Membership.
  • How to check outback points and redeem e-coupon?
    Please log in to the Outback Steakhouse mobile app or the Outback website for Outback Points records. E-Coupon bucket will display the cumulative progress of various e-coupon. When the progress is displayed as 100%, the coupon is redeemable. The required points of each e-coupon will be displayed below, allowing member to have flexibility on choosing their own personalized benefits.
  • How do I use my e-coupons?
    Members can only use one e-coupon per day, please present the e-coupon before placing the order.In “my e-Coupon”, check out the redeemed e-coupon, press the coupon, and then press scan the restaurant QR code and scan the QR code provided by the store staff to complete the usage process, the e-coupon will be labeled as "USED" and will not be reused. Please refer to the following e-Coupon terms and conditions:
    • Coupon may only be used by the registered card holder, card holder can only use one coupon per day.
    • Valid with spending over $100 for dine-in for dinner only, one coupon per table per day, split bill is not allowed.
    • Coupon cannot be used in conjunction with any other member privileges, discounts, set menus or special promotions.
    • Coupon cannot be used on public holidays, festive days (Valentine’s Day, Mother’s Day, Father’s Day, Mid-Autumn Festival, Christmas Eve and New Year’s Eve).
    • Validity of coupon is constrained by the expiry date of membership and expiry date of this coupon.
    • Valid at all Outback Steakhouse branches in Hong Kong.
    • Membership privileges may be changed at any time without prior notice.
    • Outback reserves the right of final decision in case of any dispute.
  • How long is the validity of my e-coupons?
    Validity of each e-coupon varies, and it is constrained by the expiry date of membership. Please login to Outback Steakhouse mobile app or Outback website to check your e-coupon status.
Administration
  • How do I know if my card is expired?
    You may login to Outback Steakhouse mobile app or Outback website to check the expiry date of your membership.
  • Will my Outback membership expire? What can I do to renew my membership card if it’s nearly expired?
    Outback VIP Club Membership and Outback Prestige Club Membership is valid for two years, members may renew the membership within three months prior to the due date of membership or within one month of the due date. Each time you renew your memberhip, your membership expiry date will be extended by two years starting from the original expiry date. If you would like to renew your Outback Prestige Club Membership, please visit our outlets in Hong Kong and check with our staff.
  • What can I do if my membership is expired?
    Outback VIP Club Membership and Outback Prestige Club Membership allows one-month grace period after membership expiry for members to renew their membership.
  • My card is damaged/ lost/ stolen. What should I do?
    We are happy to arrange a new card for you. Please email us with the following information:
    • Membership number:
    • Full name (English):
    • Contact number:
    • Email address:
    • Mailing address:
  • How do I inform you of any changes in my personal particulars?
    Please email us the information you used in registration and mark the changes:
    • Membership number:
    • Full name (English):
    • Contact number:
    • Email address:
    • Mailing address:
  • How do I receive the latest news, offers and promotions from Outback Steakhouse?
    Latest news, offers and promotions will be sent to Outback members through Outback Steakhouse mobile app or email, members can switch on "Receive Notification" for immediate access to the latest Outback news. Please follow our Facebook page to receive our latest announcement.
  • I don’t have a smart device to download Outback Steakhouse mobile app. What should I do?
    You can sign up for Outback VIP Club Member from Outback website. To sign up for Outback Prestige Club and further enquiries, please visit any one of our locations in Hong Kong in person and check with our staff.